Home / Repairs
Jewellery repair
workshop in Diss.
A full jewellery repair service, worked entirely at our own bench. Ring resizing, claw re-tipping, chain and clasp repair, stone setting, soldering and rhodium plating, all repaired by hand in Diss by the same goldsmiths who make our bespoke work, with honest advice and no obligation. A family workshop in Diss since 1975.
600+ pieces
While you wait
Honest & obligation-free
Most jewellery isn’t beyond saving. It’s just waiting for the right pair of hands. A worn claw, a thin shank, a snapped chain: small things, quietly looked after, so a piece can keep being worn.
Repaired here, not sent away. Many high-street chains post your repair off to a central workshop for weeks. Yours never leaves Diss. It’s worked on at our own bench, by hand, and back with you within the week.
Honest advice, always. We’ll tell you plainly what a piece needs, what it doesn’t, and what it’s worth doing, even when the answer is to leave it well alone.
Sizing up or down, comfort-fitting and shank work, so a ring you love (or inherited) finally fits as it should.
from £45 (02) Claw re-tipping & re-clawingWorn or broken claws rebuilt before a stone is lost. The single most important repair for any older piece you wear daily.
from £45 (03) Chain & clasp repairBroken links and tired clasps re-soldered and replaced by hand, the join matched to the metal so it disappears into the chain.
from £25 (04) Stone replacement & settingLost or chipped stones matched and re-set, or new gems sourced to fill a gap and bring a piece back to whole.
from £40 (05) Rhodium plating & polishingRe-plating white gold and bringing a deep, even polish back to pieces dulled by years of everyday wear.
from £30 (06) Pearl re-stringingPearls and beads re-strung and knotted by hand on fresh silk, so a necklace hangs and sits the way it was meant to.
on inspection (07) Antique & heirloom restorationOlder and inherited pieces restored with a gentle, considered hand, repaired to wear again without losing their character.
on inspection (08) Ring removal & cuttingA stuck ring removed safely in-store with a specialist cutter that protects your finger, no appointment needed.
free in-storeSimple, honest,
unhurried.
Pop into the workshop, no appointment needed for repairs. We’ll look at your piece with you, then and there.
Day 1A clear, obligation-free quote and an honest view of what the piece needs, and what it doesn’t.
While you waitYour piece is repaired in-house by hand, by the same goldsmiths who make our bespoke commissions.
Days 2–5Cleaned, polished and ready to wear again. Most repairs are back on your finger within the week.
CollectionMost repairs are quoted while you wait and finished within the week. Bring your piece in and we’ll talk you through it.
Book a consultation ↗︎How much does jewellery repair cost?
It depends on the piece and the work involved, but as a guide: chain and clasp repairs start from around £25, ring resizing and claw re-tipping from £45, stone setting from £40, and rhodium re-plating from £30. Because our prices move with the gold price, we always give you an honest quote in person before any work begins.
How much does ring resizing cost?
Ring resizing starts from around £45. The exact cost depends on the metal and how far the size is moved. Silver sits at the lower end, gold and platinum a little more, and eternity or heavily set bands can be more again. We’ll confirm the price with you before we start.
How long does a repair take?
Most repairs are finished within the week, and many quotes are given while you wait. If you need a piece back for a particular date, let us know and we’ll do our best to work to it.
Can you resize any ring?
Most rings can be resized up or down, including antique, eternity and stone-set pieces, though these need extra care and we’ll always tell you honestly what’s possible first. Some full-eternity and certain tension or titanium settings can’t be altered; bring it in and a goldsmith will look at it with you.
Do you repair jewellery bought elsewhere?
Yes. We repair and restore pieces bought anywhere, including inherited jewellery and pieces from other jewellers, all worked on by hand at our Diss workshop.
Do I need an appointment?
No appointment is needed for repairs. Walk in during opening hours and we’ll look at your piece with you. If you’d like to be sure a particular goldsmith is free, call ahead on 01379 644790.
Pop in. The kettle’s on. Bring the piece, and we’ll give you honest, supportive advice in person, with no obligation to go ahead.
The workshop
1 Market Place
Diss, Norfolk IP22 4JT
Opening hours
Monday – Saturday, 9.15 – 4.45
Sunday, closed
Call ahead on 01379 644790 if you’d like to be sure a goldsmith is free to see you.
Call the workshop ↗︎