Home / Repairs
Jewellery repair
workshop in Diss.
A full jewellery repair service, worked entirely at our own bench. Ring resizing, claw re-tipping, chain and clasp repair, stone setting, soldering and rhodium plating, all repaired by hand in Diss by the same goldsmiths who make our bespoke work, with honest advice and no obligation. A family workshop in Diss since 1975.
600+ pieces
While you wait
Honest & obligation-free
Most jewellery isn’t beyond saving. It’s just waiting for the right pair of hands. A worn claw, a thin shank, a snapped chain: small things, quietly looked after, so a piece can keep being worn.
Repaired at our own bench. Many high-street chains post your whole repair off to a central workshop for weeks, and you never meet the person doing it. With us it is worked on by hand by the goldsmiths who make our bespoke pieces, and most repairs are back with you promptly. Where a job needs a specialist stage such as fine setting or casting, it goes only to specialists we know by name.
Honest advice, always. We’ll tell you what a piece needs and what it doesn’t; whether to leave well alone.
(01)
Sizing up or down, comfort-fitting and shank work, so a ring you love (or inherited) finally fits as it should.
from £45
(02)
Worn or broken claws rebuilt before a stone is lost. The single most important repair for any older piece you wear daily.
from £45
(03)
Broken links and tired clasps re-soldered and replaced by hand, the join matched to the metal so it disappears into the chain.
from £25
(04)
Lost or chipped stones matched and re-set, or new gems sourced to fill a gap and bring a piece back to whole.
from £40
(05)
Diamond replacement & missing stones
A lost diamond matched and re-set by hand, with the worn claws that let it go rebuilt at the same time. Setting from £75, the stone quoted to match.
from £75
(06)
Re-plating white gold and bringing a deep, even polish back to pieces dulled by years of everyday wear.
from £30
(07)
Pearls and beads re-strung and knotted by hand on fresh silk, so a necklace hangs and sits the way it was meant to.
on inspection
(08)
Antique & heirloom restoration
Older and inherited pieces restored with a gentle, considered hand, repaired to wear again without losing their character.
on inspection
(09)
A stuck ring removed safely in-store with a specialist cutter that protects your finger, no appointment needed.
free in-store
Simple, honest,
unhurried.
(01)
Bring it in
Pop into the workshop, no appointment needed for repairs. We’ll look at your piece with you, then and there.
Day 1
(02)
Honest assessment
A clear, obligation-free quote and an honest view of what the piece needs, and what it doesn’t.
While you wait
(03)
Worked at the bench
Your piece is worked on at our bench, by hand, by the same goldsmiths who make our bespoke commissions.
Around 2 weeks
(04)
Collect & wear
Cleaned, polished and ready to wear again. Most repairs are back on your finger within two weeks.
Collection
Most repairs are quoted while you wait and finished within two weeks. Bring your piece in and we’ll talk you through it.
How much does jewellery repair cost?
It depends on the piece and the work involved, but as a guide: chain and clasp repairs start from around £25, ring resizing and claw re-tipping from £45, stone setting from £40, and rhodium re-plating from £30. Because our prices move with the gold price, we always give you an honest quote in person before any work begins.
How much does ring resizing cost?
Ring resizing starts from around £45. The exact cost depends on the metal and how far the size is moved. Silver sits at the lower end, gold and platinum a little more, and eternity or heavily set bands can be more again. We’ll confirm the price with you before we start.
How long does a repair take?
Most repairs are finished within two weeks, and many quotes are given while you wait. If you need a piece back for a particular date, let us know and we’ll do our best to work to it.
Can you resize any ring?
Most rings can be resized up or down, including antique, eternity and stone-set pieces, though these need extra care and we’ll always tell you honestly what’s possible first. Some full-eternity and certain tension or titanium settings can’t be altered; bring it in and a goldsmith will look at it with you.
Do you repair jewellery bought elsewhere?
Yes. We repair and restore pieces bought anywhere, including inherited jewellery and pieces from other jewellers, all worked on by hand at our Diss workshop.
Do I need an appointment?
No appointment is needed for repairs. Walk in during opening hours and we’ll look at your piece with you. If you’d like to be sure a particular goldsmith is free, call ahead on 01379 644790.
Pop in. The kettle’s on. Bring the piece, and we’ll give you honest, supportive advice in person, with no obligation to go ahead.
The workshop
1 Market Place
Diss, Norfolk IP22 4JT
Opening hours
Monday – Saturday, 9.15 – 4.45
Sunday, closed
Call ahead on 01379 644790 if you’d like to be sure a goldsmith is free to see you.