Jewellery repair workshop in Diss
Most jewellery isn’t beyond saving. It’s just waiting for the right pair of hands. A worn claw, a thin shank, a snapped chain: small things, quietly looked after, so a piece can keep being worn.
We work on every piece by hand at our own bench, and the goldsmiths who make our bespoke commissions do the repairs too, so you deal with the people doing the work. Hand engraving and some setting go to craftspeople we know by name. Bring it in, or send it by insured post from anywhere in the UK. Ring resizing, claw re-tipping, chain and clasp repair, stone setting, soldering and rhodium plating, with an honest quote before anything begins. If a piece doesn’t need the work, we’ll say so.
Repairs last year
600+ pieces
Most quotes
While you wait
Every quote
Free, no obligation
What we repair
Gold, silver, platinum & stone-set
Ring resizing
Sizing up or down, comfort-fitting and shank work, so a ring you love (or inherited) finally fits as it should.
from £50
Claw re-tipping & re-clawing
Worn or broken claws rebuilt before a stone is lost. The single most important repair for any older piece you wear daily.
from £50
Chain & clasp repair
Broken links and tired clasps re-soldered and replaced by hand, the join matched to the metal so it disappears into the chain.
from £25
Stone replacement & setting
Lost or chipped stones matched and re-set, or new gems sourced to fill a gap and bring a piece back to whole.
from £50
Diamond replacement & missing stones
A lost diamond matched and re-set by hand, with the worn claws that let it go rebuilt at the same time. Setting from £75, the stone quoted to match.
from £75
Rhodium plating & polishing
Re-plating white gold and bringing a deep, even polish back to pieces dulled by years of everyday wear.
from £55
Pearl re-stringing
Pearls and beads re-strung and knotted by hand on fresh silk, so a necklace hangs and sits the way it was meant to.
on inspection
Antique & heirloom restoration
Older and inherited pieces restored with a gentle, considered hand, repaired to wear again without losing their character.
on inspection
Ring removal & cutting
A stuck ring removed safely in-store with a specialist cutter that protects your finger, no appointment needed.
free in-store
Prices shown are starting points and move with the price of metal. We confirm every quote in person before any work begins.
How a repair works
Most pieces within two weeks
1
Bring it in
Pop into the workshop, no appointment needed for repairs. We’ll look at your piece with you, then and there.
Day 1
2
Honest assessment
A clear, obligation-free quote and an honest view of what the piece needs, and what it doesn’t.
While you wait
3
Worked at the bench
Your piece is worked on at our bench, by hand, by the same goldsmiths who make our bespoke commissions.
Around 2 weeks
4
Collect & wear
Cleaned, polished and ready to wear again. Most repairs are back on your finger within two weeks.
Collection
Common questions about jewellery repairs
How much does jewellery repair cost?
It depends on the piece and the work involved, but as a guide: chain and clasp repairs start from around £25, ring resizing from £50, claw re-tipping from £50, stone setting from £50, and rhodium re-plating from £55. Because the price of metal moves, we always give you an honest quote in person before any work begins.
How much does ring resizing cost?
Ring resizing starts from around £50, with most resizes falling between £50 and £102. The exact cost depends on the metal, the width of the band and how far the size is moved, and eternity or heavily set bands are quoted on inspection. We’ll confirm the price with you before we start.
How long does a repair take?
Most repairs are finished within two weeks, and many quotes are given while you wait. If you need a piece back for a particular date, let us know and we’ll do our best to work to it.
Can you resize any ring?
Most rings can be resized up or down, including antique, eternity and stone-set pieces, though these need extra care and we’ll always tell you honestly what’s possible first. Some full-eternity and certain tension or titanium settings can’t be altered; bring it in and a goldsmith will look at it with you.
Do you repair jewellery bought elsewhere?
Yes. We repair and restore pieces bought anywhere, including inherited jewellery and pieces from other jewellers, all worked on by hand at our Diss workshop.
Do I need an appointment?
No appointment is needed for repairs. Walk in during opening hours and we’ll look at your piece with you. If you’d like to be sure a particular goldsmith is free, call ahead on 01379 644790.
Tell us what needs putting right
We reply within two working days
Describe the piece
A few words about the piece and what’s gone wrong is enough to start. We’ll tell you honestly what’s possible and what it’s likely to cost, with no obligation to go ahead. Rather talk it through? Call 01379 644790, Mon–Sat, 9.15 to 4.45.
Visit the workshop
Diss, Norfolk
Pop in. The kettle’s on. Bring the piece, and we’ll give you honest, supportive advice in person, with no obligation to go ahead.
The workshop
1 Market Place
Diss, Norfolk IP22 4JT
Opening hours
Monday – Saturday, 9.15 – 4.45
Sunday, closed
Call ahead on 01379 644790 if you’d like to be sure a goldsmith is free to see you.