Terms and Conditions
Returns Policy
You can return goods you have ordered from us for any reason at any time within 30 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. We will accept returns made by post or through our shop at 1 Market Place, Diss, Norfolk, IP22 4JT. It is advisable to obtain postage insurance and to send it Royal Mail Special Delivery which requires us to sign for it on receipt. We cannot be held responsible for any parcels which do not reach us. Upon receipt of goods and following a full inspection by ourselves where items are received in the original condition we will give you a full refund of the amount paid or an exchange . Refunds will be made to the same card as used for the original purchase.
The rights to return the goods will not apply in the following circumstances: If any products have been made or customised specifically for you; if following our inspection there is deemed to be any damage or wear to the items; If items are returned outside the agreed 30 day period; If there are any faults on the goods on delivery and we have not been notified within 7 days of arrival.
The provisions of this clause do not affect your statutory rights Prices Our prices are inclusive of VAT and correct at time of publication. Orders will be processed at our published prices; however, in the case of an unexpected change in price due to a significant variation in metal or stone prices, you will be informed and asked if you wish to reconsider your order before proceeding. Website errors, inaccuracies and omissions Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, availability, delivery charges and times. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website is inaccurate (including after you have submitted your order).
